Commitments from Big Apple Cleaners

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Detailed scope of services provided, including types of linen (bedding, towels, uniforms), frequency of service (daily, weekly, 24/7 availability), and any specialized washing or handling instructions required.

Clear expectations for the quality of cleaning, pressing, and packaging of laundered items, ensuring consistency and meeting high standards expected by the client, especially crucial for a 24/7 operation. 

Agreed-upon schedules for pickup, cleaning, and delivery of laundered items, with a commitment to meet stringent turnaround times to support the continuous needs of a 24/7 facility. 

Transparent pricing structure detailing costs per item, per pound, or flat rate, including any additional charges for rush orders or special requests, with invoices sent promptly and clearly itemized.

 Terms specifying the duration of the contract, renewal options, and conditions for termination or extension, ensuring flexibility to adapt to the evolving needs of a 24/7 facility. 

Defined procedures for handling customer inquiries, complaints, and service issues promptly and effectively, maintaining high levels of client satisfaction and support around the clock.

Strict adherence to confidentiality standards and robust security measures to protect client information and ensure the safe handling of sensitive materials, essential for maintaining trust and compliance in a 24/7 environment.